Next Phase of my consulting journey started on 2nd Jan'12.
I had to study Chapters 9 & 10 for Anil's Class & have to prepare for Mckinsey interview with Anil sir.
Chapter 9 explains " How to deal resistance from your Client ?"
Simple Palm exercise explains the crux of the chapter. Best way to handle resistance is to blow itself out, like a storm, and not to fight it head-on.
Three Steps in Dealing with resistance are
1. Pick up the cues
2. Understand Resistance & Name the Resistance
3. Wait for Client to Respond
Chapter 10 discusses about discovery phase
It emphasizes on importance of Relationship & Client's approach towards the problem
Discovery model of problem solving
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