‘Dealing with Resistance’, things which I learnt from the class is that one
should ask client that what he feels about the situation and ask the client to
be authentic and share whatever he experiences about the situation. So getting
the client to talk more about the concerns is helping the storm to pass and
defending one’s own point of view keeps the storm alive.
An important point to learn is that a consultant
should never take things personally. So despite the words used, the resistance
is never designed to discredit your competence.
After we are ready
to deal with resistance, the next phase is to develop an independent &
fresh way of looking at things. There are two processes for discovery phase:
1. Problem based
discovery process (here the focus is on problems)
2. Future and
Strength based discovery process (here the focus is on possibilities)
We choose any
method but focus on relationships still remains important in the discovery
phase. It is also very important that the client is part of this overall
discovery to implementation phase and takes ownership of the action that needs
to be taken.
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