Consulting is a process of giving advice to someone. And in
professional terms, consultants navigate client from departure situation to the desired
result. Consulting is not just for professionals but all of us practice
consulting in our day to day life while helping our friends and family.
During the class Sir emphasized that first meeting with client is very important because it
makes or breaks a contract. Anil Sir explained how to behave during first client interview to
make right impressions. Also consultant
should ask probing questions and show genuine interest in client problems. I
also got to know five favorite questions for a consultant:
1)
What are you trying to do?
2)
What are the outcomes that will testify whether
we are successful or not?
3)
What could go wrong?
4)
What countermeasures we will take with respect
to 3 prior questions?
5)
What is the review process?
These questions help both client and consultant have clear
understanding of the situation and future path to be followed. A good consultant
should always be ready to invest time on client.
To understand the problem in better way the consultant should
always practice role reversal. We all were divided into groups and Anil Sir gave us a case which he encountered
during his professional career. Using this case we practiced the concept of
role reversal.
I Also learned that relationship building is very important
part of consulting and achieve best results. At the end of consulting
assignment the consultant should present recommendation to the client. The implementation
phase is the responsibility of client. However as per me the consultant should
also work during implementation phase to ensure the desired results are
achieved by client. This approach will help in building strong relationship
with client and building reputation within the industry.
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